Return, Refund & Claims Policy

Effective date: May 8, 2026
Last updated: August 15, 2026

1. Made-to-Order Products

All Seventus products are created after an order is placed and fulfilled by independent production partners.

Because our products are made to order, Seventus does not ordinarily accept returns or exchanges for buyer’s remorse, change of mind, style preference, dislike of a correctly produced item, or a customer’s incorrect selection of size, color, product, design, or personalization.

This policy applies only to the extent permitted by applicable law. Nothing in this policy excludes, limits, or replaces a consumer right that cannot legally be waived.

2. Order Changes and Cancellations

Please review your product selections, sizing, colors, personalization details, and delivery information carefully before completing your purchase.

Customers may submit a cancellation request through the Seventus customer-account portal within the cancellation period displayed there. Our current standard cancellation-request window is 15 minutes after an order is placed.

You may also contact us immediately through Live Chat or email if you need assistance. A cancellation or modification request is not approved until Seventus confirms it in writing.

Because orders may be submitted to production shortly after purchase, we cannot guarantee that an order can be changed or canceled once the applicable cancellation window has passed or production has begun.

Additional cancellation rights may apply under the laws of the customer’s location.

3. Eligible Product Claims

Please contact Seventus if you receive:

• The wrong product or product variant;

• An item damaged during production or delivery;

• A material manufacturing, printing, or construction defect;

• An incomplete product or a product with a missing component; or

• An item that materially differs from the confirmed order or published product specifications.

Minor differences in color, print placement, texture, stitching, material appearance, or sizing may occur because of screen displays, garment construction, production processes, or disclosed manufacturing tolerances. These differences are not necessarily defects.

A substantial departure from the confirmed order, published size chart, product description, or other stated specifications may still qualify for review.

4. Reporting Deadlines

To give Seventus enough time to document an issue and work with the responsible production or delivery partner, please report:

• Visible package or transit damage within 48 hours of delivery; and

• Other wrong, damaged, defective, or incomplete-item claims within seven calendar days of delivery.

These are Seventus’s standard operational reporting periods. They do not reduce any longer claim period, warranty, remedy, or consumer right provided by applicable law.

Shipping delays, packages lost in transit, return-to-sender shipments, and packages marked delivered but not received are addressed under our Shipping Policy.

5. Evidence Required

A product claim should include:

• Your Seventus order number;

• The email address associated with the order;

• Identification of the affected product and variant;

• A description of the issue and the date it was discovered;

• A clear photograph of the entire item;

• Close-up photographs showing the reported issue;

• A photograph of the shipping label and outer packaging, when relevant; and

• Any additional photograph, video, measurement, or packaging evidence reasonably requested to evaluate the claim.

Please keep the affected item and all original packaging until Seventus confirms that they may be discarded.

If reasonably necessary evidence is not provided, Seventus may be unable to verify or resolve the claim. This does not limit any rights that cannot legally be conditioned on such evidence.

6. Available Remedies

After reviewing an eligible claim, Seventus will provide an appropriate remedy based on the circumstances, the available fulfillment options, and applicable law.

A reprint or replacement will generally be the first remedy when it is available and can be provided within a reasonable period without causing significant inconvenience.

A refund for the affected item may be provided when:

• A replacement is unavailable;

• Replacement would be inappropriate;

• Replacement would cause an unreasonable delay or significant inconvenience;

• A replacement attempt does not resolve the problem; or

• A refund or another remedy is required by applicable law.

Where applicable law gives the customer the right to select a particular remedy, that legal right will take priority.

Submitting a claim does not automatically guarantee a particular resolution. Seventus will notify the customer of the approved remedy after reviewing the order, supporting evidence, delivery information, production-partner requirements, and applicable legal protections.

7. Issues Not Covered by the Standard Claims Program

Except where applicable law provides otherwise, Seventus does not provide returns, exchanges, replacements, or refunds for:

• Buyer’s remorse, change of mind, or dislike of a correctly produced item;

• An incorrect size, color, product, design, or personalization selected by the customer;

• Incorrect or incomplete delivery or recipient information supplied by the customer;

• Minor production variations within disclosed or reasonable manufacturing tolerances;

• Damage caused after delivery by wear, washing, alteration, misuse, improper care, attempted repair, or accidental damage;

• Items worn, washed, altered, or used beyond what is reasonably necessary to inspect them;

• Refused or unclaimed shipments;

• Customs noncompliance or failure to cooperate with reasonable carrier or customs requests; or

• Missing information or evidence reasonably necessary to verify the reported issue.

Discounted and sale items retain the same protections for verified defects, incorrect fulfillment, transit damage, and any rights required by law.

Gift cards are nonrefundable except where required by law.

Personalized or customized products are generally not eligible for change-of-mind returns where applicable law permits that exclusion. A verified production error involving a personalized product remains eligible for review.

8. Statutory Withdrawal and Consumer Rights

Customers in certain jurisdictions may have cancellation, withdrawal, return, warranty, or conformity rights beyond Seventus’s standard made-to-order policy.

European Union, European Economic Area, and United Kingdom

Where the statutory withdrawal right applies, eligible customers may notify Seventus that they wish to withdraw from an online purchase within 14 days after receiving the goods. If a single order is delivered in multiple packages, the applicable period may begin when the final item is received.

After notifying Seventus, the customer must follow the return instructions and return deadline provided.

The customer is generally responsible for the direct cost of returning a non-defective product when permitted by law and disclosed before purchase. Seventus will cover that cost when Seventus has agreed to do so or applicable law requires it.

Where required by law, the refund will include the original price and the cost of the least expensive standard delivery option offered for the order. Additional costs resulting from an upgraded shipping method selected by the customer may not be refundable.

The statutory withdrawal right may not apply to goods made to the customer’s specifications or clearly personalized, where that exception is permitted by law.

The fact that a standard product is manufactured after an order is placed does not, by itself, necessarily make that product customized or personalized for purposes of the statutory exception.

For purposes of this exception, a personalized or customer-specific product includes a product containing a name, date, message, photograph, monogram, customer-provided artwork, or another design element selected or supplied specifically by the customer. Selecting a standard size, color, product variant, or pre-existing Seventus design does not by itself make a product personalized.

The personalized-product exception applies only to change-of-mind withdrawals. It does not affect the customer’s rights if the product is defective, damaged, incorrect, incomplete, or does not match the customer’s approved personalization.

After notifying Seventus of an eligible withdrawal, the customer must return the product within 14 days. Seventus will process the required refund within the legally applicable period and may, where permitted by law, wait until the returned product or acceptable evidence of shipment is received.

These withdrawal provisions do not affect separate legal rights relating to faulty, damaged, misdescribed, or nonconforming goods.

Brasil

Customers in Brasil may exercise the applicable right of withdrawal for an online purchase within seven calendar days from the applicable date established under Brasilian consumer law.

The customer is not required to provide a reason for exercising this right. Seventus will not charge a restocking fee and will apply the withdrawal right to products sold to customers in Brasil, including personalized products, unless applicable Brasilian law clearly permits an exclusion.

When that right applies, Seventus will refund the amounts required by law, including the original shipping charge, and provide instructions for returning the product without return-shipping expense to the customer.

These withdrawal rights do not affect separate protections relating to defective, damaged, incorrect, or nonconforming goods.

 

Other Locations

Customers may have additional rights based on their country, state, province, or territory. Seventus will honor all consumer rights and remedies that cannot legally be excluded or limited.

9. Return Authorization

Do not mail a product to the address displayed on the package, packing slip, or shipping label. That address may belong to a production facility, logistics provider, or carrier that is unable to receive or process customer returns.

No product should be returned unless Seventus first provides written authorization and case-specific return instructions.

If an authorized return is required because an item is incorrect, defective, damaged, or otherwise nonconforming, Seventus will cover the return cost when required by law or included in the approved resolution.

For an eligible non-defective statutory withdrawal, responsibility for return shipping will be determined according to the customer’s location, the disclosures provided before purchase, and applicable law.

Sending an item to an unauthorized address may delay the claim and could make the returned package unrecoverable.

10. Refund Processing

Approved refunds are issued to the original payment method unless another method is agreed to or permitted by applicable law.

Seventus will initiate an approved refund within the period required by applicable law. When no shorter legal deadline applies, the refund will be initiated within 10 business days after approval or completion of any authorized return requirements.

Where permitted by law, Seventus may wait to issue a statutory return refund until the returned product is received or the customer supplies acceptable evidence that it has been sent.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account after Seventus initiates it.

Original or upgraded shipping charges are refundable only when included in the approved remedy or required by applicable law.

11. How to Contact Us

To request a cancellation, report a product issue, exercise an applicable withdrawal right, or ask a question about this policy, use one of the following methods:

• Submit an eligible return or cancellation request through the customer-account portal at https://account.seventus.co;

• Contact us through our website’s Live Chat; or

• Email seventus.storebrand@gmail.com.

Claims requiring photographs or other supporting evidence should be submitted through Live Chat or email unless the customer-account portal provides an appropriate upload option.

Please do not return any product until Seventus provides written return instructions.